Differentiated products and services are key to growth among life and annuity carriers.  Underwriters are poised to help drive this new growth, but they need the right tools and training….

Leading insurance companies are reinventing their product and customer engagement strategies to meet the evolving needs of customers in real-time. To make it work, they need both customer data from…

In this series, I have been examining the state of female leadership in insurance from a qualitative and quantitative perspective. While the research paints a compelling picture of progress in…

In this series of posts, I’ve talked about why personal lines and small commercial insurance carriers need to focus on reinventing the customer experience from end to end, and four…

Data quality and data architecture are now recognized in insurance and most other industries as the fuel needed to address our biggest challenges. Building the digital core of any organization…

It was my great pleasure to join Paul Mang, Chief Innovation Officer at Guidewire, on the Insurance Coffee House Podcast. Paul and I talk about how our career journeys have…

Customer expectations are shifting towards a preference for holistic financial guidance. Today’s customers are looking for advice that’s tailored to their specific needs. They will actively switch to companies that…

In 2008, Accenture published the results of the first P&C Underwriting Survey in partnership with The Institutes. As the longest-running longitudinal underwriting survey in the insurance industry, this report reveals…

As changes in risk and macroeconomics—especially inflation—continue to influence insurance industry dynamics, regulators remain engaged to help insurers and customers adjust accordingly. But not all interventions are achieving their intended…

The recent Qorus Accenture Innovation in Insurance Awards highlighted the world’s leading insurance changemakers. The winners of each category stood up against tough competition with initiatives that were not only…